PlayWins Terms and Conditions

Welcome to PlayWins Casino. These Terms and Conditions, together with our User Agreement, Privacy Policy, Responsible Gaming Policy, Cashout Policy, Sports Betting Rules and Bonus Terms and Conditions, govern your use of our services at playwins.com. By registering an account with us, you agree to be bound by these terms in full. We recommend you read them carefully before you play wins games or place any bets with us.

Who We Are

PlayWins is operated by Anakatech Interactive Limited, registered in Malta under company number C 61918, with its registered office at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. The gambling software and platform facilities we use are provided by Anakatech Limited, a company registered in the British Virgin Islands under company number 1736422. Effective 01 April 2026, operation of playwins.com transferred to Anakatech Interactive Limited. Any claims, disputes or inquiries relating to activity before that date remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com.

Our Licensing

We hold a Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence from the UK Gambling Commission, licence number 000-048789-R-327402-013, originally issued on 23 November 2017 and updated on 17 October 2025, under UKGC account number 48789. Our software provider, Anakatech Limited, holds Gambling Software Licence and Game Host Casino Licence 048788-R-327401-0011, UKGC account number 48788. Play Wins has operated under licence 048789-R-327402-013 since 01 April 2026. Player funds are held separately from our operational funds; however, under the Gambling Commission's segregation rules, these funds are classified as "Not Protected" and would not be safeguarded in the event of our insolvency.

Eligibility to Use PlayWins Casino

Our services are intended only for players located within the United Kingdom, and registration requires that you are physically located in the UK at the time of sign-up. To open a Play Wins account, you must:

• Be at least 18 years old and legally of age in your jurisdiction
• Be a natural person, not a company or corporate entity
• Be located in the United Kingdom
• Not be self-excluded through us or GAMSTOP
• Not be an employee of ours or a spouse, partner, parent, child or sibling of an employee

We permit only one account per player across our brand. Duplicate accounts sharing the same device, household, IP address, name or email are strictly prohibited, and we reserve the right to close such accounts. The use of VPNs, proxies or any technique to mask your true location is not permitted on PlayWins Casino. Self-exclusion is cross-checked across our sister brands, which include Winomania, LuckyMate, Betnero, 7bet, Betcrown, PlayWins and BetFusion.

Your PlayWins Login and Account

Once registered, you can access your PlayWins login to manage your balance, deposits, withdrawals and bonus offers. We ask that you keep your PlayWins casino login credentials confidential and notify us immediately of any unauthorised access to your account. All amounts on our platform are stated in Pounds Sterling (£), which is the only currency we support.

We currently operate through desktop and mobile browsers, and our services are available via website, mobile phone, TV or other online service permitted under our licence, covering our Casino, Live Casino, Sports, In-Play, Horse Racing and Virtuals verticals. Where we make a PlayWins app or Play Wins casino app available, use of that application remains subject to these Terms and Conditions.

Deposits and Payment Methods

We accept debit cards, online wallets, vouchers, pre-paid cards, bank transfers and other permitted UK payment methods. The minimum deposit we accept is £10. We do not accept credit cards, including credit cards registered inside an e-wallet, and we do not accept third-party payment methods — the name on your payment method must match your registered PlayWins Casino account name.

Withdrawals

Our minimum withdrawal amount is £10. We operate a closed-loop withdrawal policy: your withdrawal must be requested in the same manner as your deposit, and funds are returned to their original source. If your issuing bank cannot receive funds back to the original card, we may pay your withdrawal via a verified bank transfer held in your own name, subject to proof of ownership. We do not charge withdrawal fees, though your bank may apply its own charges. Once submitted or approved, a withdrawal cannot be reversed. You may only withdraw winnings once you have made at least one deposit, and all withdrawal requests must be submitted through the Withdrawal section of our website.

Withdrawal requests exceeding £1,000 in total may require additional verification, and we may request identity, age, residency, selfie, bank statement or source-of-funds documentation for any withdrawal amount. We aim to process withdrawals within two business days of receiving the required documentation, and payouts are typically completed the same business day, though in some cases this may take up to three business days. First-time withdrawals always require verification before we can process them.

PlayWins Bonus Offers

Our Casino Welcome Offer provides 50 Bonus Spins on Big Bass Splash, redeemable using promo code PWIN50 entered manually in the Cashier at your first deposit. The minimum qualifying deposit is £10 using Visa, Mastercard, Google Pay or Apple Pay, with each spin valued at £0.10. To unlock your spins, you must place £10 in total slot bets (excluding Excluded Games) within seven days, with a maximum contribution of £1 per bet counted toward your Bet Tracker. Bonus Spins must be used within 24 hours of being claimed or they expire. Winnings from Bonus Spins carry a wagering requirement of x1 and are capped at £100 cashout. We also offer a Sports Welcome Offer of a £10 free bet on your first deposit. Our welcome offers, including any PlayWins no deposit bonus promotion we may run from time to time, are limited to one per player and one per household, and cannot be combined with other first-deposit offers.

Beyond our welcome package, we regularly run additional promotions such as Big Bass Boost, Game of the Week, Drops & Wins by Pragmatic, Lucky Rush by Playtech, and seasonal sports offers including outright World Cup free bets and 1UP Early Payout. Every PlayWins casino bonus we offer is subject to our Bonus Terms and Conditions, which set a default wagering requirement of ten times the bonus amount unless stated otherwise, a maximum qualifying bet of £2 while a bonus is active, and a maximum bonus cashout of three times the bonus amount. We require bonus and bonus spin winnings to be wagered within two days, and unclaimed offers expire after seven days while active bonuses expire after 30 days. Your Cash Balance is always used first; your Bonus Balance only unlocks once your Cash Balance is depleted. Withdrawing part of your Cash Balance while a bonus is active will forfeit any active bonuses and related winnings. We only allow one active bonus at a time, and we monitor for irregular playing patterns, including hedging and low-margin betting strategies, which will void bonuses and may result in account closure.

Sports Betting

We offer a full sportsbook covering In-Play, Horse Racing and Virtuals, with over 30 sports available including football, horse racing, tennis, basketball and esports. Bonus funds, free bets, profit boosts, odds boosts and risk-free bets must not be placed on correlated or opposing outcomes, and we prohibit betting on fixed events or with insider information.

Responsible Gambling and Verification

We are committed to safer gambling and support GambleAware and GAMSTOP self-exclusion. We carry out electronic identity and age verification at registration and may request enhanced documentation, including ID, proof of address, bank statements, source of funds and a liveness check. We offer deposit limits, with increases taking effect after 24 hours' notice while decreases apply immediately. We require a Politically Exposed Person declaration within one business day of registration.

Governing Law and Changes to These Terms

These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes. We may update these terms from time to time to reflect regulatory or operational changes; the current version will always be published on our website. If you have any questions about our terms, our PlayWins bonus offers, or your account, our support team is available via live chat, email at support@playwins.com, or through our contact form.